Customers ask the same questions again and again
Hours, prices, delivery, booking steps, location, and policy questions repeat across Messenger conversations.
Built for Facebook Page Messenger
Turn your Facebook Page inbox into a safer AI reply system.
ReplyWing helps businesses answer Messenger customers with approved business information, Human Review, and safe auto-reply controls.
Suggest Only while training · Human Review when needed · Auto Reply when ready
Customer message
Hi, are you open today?
ReplyWing context
Uses: opening hours + business profile
Checks: confidence + missing information
AI reply
Thanks for contacting GuppyZen. We’re open today from 10:00 to 04:00.
High confidence
Business info matched
Human Review available
The problem
Messenger support gets risky when answers are rushed.
Random AI can give wrong prices, policies, or promises
Generic automation can invent details if it is not grounded in your approved business information.
Page messages get missed when teams are busy
Customer conversations can pile up during peak hours, holidays, or after business hours.
New staff do not always know the right business details
Without a shared knowledge source, replies can vary between team members.
The ReplyWing workflow
Connect, train, test, then automate safely.
ReplyWing is designed to help your team move from assisted replies to controlled automation without guessing about missing business details.
1
Connect your Facebook Page
Authorize ReplyWing and select the Page that receives Messenger conversations.
2
Import Page profile details
Bring in useful Page profile and post information to start the workspace faster.
3
Add business knowledge
Organize products, services, policies, FAQs, hours, contact details, booking rules, and temporary notices.
4
Test replies in AI Quality Center
Preview replies, confidence, matched context, and missing information before relying on automation.
5
Start in Suggest Only or Human Review
Let your team approve replies while the workspace learns what information is safe to use.
6
Enable Auto Reply when ready
Switch on automatic replies only when setup, confidence, and safety rules are ready for the question.
Three operating modes
Use the right level of automation for your readiness.
Suggest Only
AI prepares replies for your team to review while you train the workspace.
Human Review
Uncertain, missing-detail, or sensitive replies wait for a person.
Auto Reply
When setup and confidence are ready, ReplyWing can send safe replies automatically.
Business knowledge
Approved information ReplyWing can use.
The more accurate your workspace is, the safer ReplyWing can be when preparing suggested replies or sending approved auto-replies.
Products
Services
Pricing notes
Stock or availability notes
Opening hours
Contact and location
Delivery/shipping
Payment rules
Refund/return/warranty
Booking rules
FAQs
Temporary notices/offers
Use cases
Built for teams that answer customers in Messenger.
Product sellers
Use product details, pricing notes, stock notes, delivery rules, payment rules, and return policies.
Service businesses
Explain services, quote rules, booking steps, schedules, requirements, and cancellation rules.
Restaurants and cafes
Answer questions about menus, opening hours, location, delivery or takeaway, reservations, and notices.
Clinics or appointment businesses
Route sensitive questions to Human Review and use clinic safety or escalation rules for appointment-related replies.
Education/course pages
Organize course details, schedules, fees, enrollment steps, location, and FAQs.
Agencies managing multiple Pages
Manage client Pages with team workflows, readiness checks, usage limits, and Human Review.
Safety controls
Designed to avoid unsafe guessing.
Auto-reply should depend on business setup, matched information, confidence, and safety rules. When those signals are not ready, ReplyWing can keep the reply in Human Review.
Uses approved business information
Replies are grounded in the details you add or import into the workspace.
Confidence gate
Low-confidence replies can be held for a person instead of being sent automatically.
Missing-info detection
Questions about price, delivery, payment, refund, booking, or products can be flagged when data is absent.
Human Review fallback
Your team can approve, edit, or send replies when automation should wait.
AI Quality Center testing
Test common questions before switching on stronger automation.
Business Readiness checklist
See which setup details are ready, recommended, or missing for safer replies.
Start safely
Start with safer Messenger replies before switching on automation.
Train your workspace, test important questions, and use Human Review until your business details are ready.